Find answers to common questions about our products, services, and policies. If you need more help, feel free to contact us.
We specialize in customized therapy and sensory equipment, holistic furniture, and turnkey solutions for special children, clinics, schools, and hospitals.
Our manufacturing facility and head office are based in Islamabad, but we deliver and execute projects across Pakistan.
We primarily operate online and directly through institutional partnerships. However, factory visits can be arranged by prior appointment.
Yes, we specialize in manufacturing customized therapy products. You can share your therapist's recommendations, and we will build it accordingly.
No, you can order single items for home use or request bulk orders for institutional setups.
You can contact us via WhatsApp or email to schedule a consultation. We will discuss your requirements, provide a design layout, and submit a formal quotation.
Yes, we deliver across Pakistan using reliable courier and freight services.
Standard in-stock products take 3 to 7 working days. Customized or large-scale projects may take 2 to 4 weeks, depending on the scope of work.
No, shipping and handling charges are calculated separately based on the size, weight, and destination of the order.
We accept bank transfers, online deposits, and mobile wallet payments (e.g., Easypaisa, JazzCash). Cash on Delivery (COD) is not available for customized or heavy items.
Yes. For standard orders below PKR 200,000, we require 100% advance payment. For larger projects, a mobilization advance is required, with the balance paid before dispatch or installation.
Yes, our expert team provides on-site installation for turnkey projects, sensory rooms, and heavy equipment across major cities in Pakistan.
Yes, we provide warranties against manufacturing defects. The warranty duration depends on the specific product category and will be mentioned in your invoice.
Damage caused by misuse, improper installation, accidents, unauthorized modifications, overloading, negligence, normal wear and tear, or natural disasters is not covered.
You can contact our customer support team through WhatsApp, phone, email, or the contact form on our website.
Yes, when used correctly. All therapy products must be used under the supervision of a trained adult or qualified therapy professional.
No. Therapy and sensory equipment should never be used without adult supervision.
We recommend consulting your therapist before purchasing multiple sensory products. Every child has unique sensory needs, and introducing several sensory tools at once may not be appropriate.
No. Therapy and sensory products are therapeutic tools designed for structured intervention and should not be treated as ordinary toys.
Yes. We provide complete design, manufacturing, renovation, installation, and consultation services for schools, hospitals, rehabilitation centers, NGOs, and government institutions.
Yes. Site surveys and consultations are available for selected projects and locations.
Absolutely. We specialize in complete turnkey solutions, including layout planning, interior design, manufacturing, installation, and staff guidance.
If you couldn't find the answer you're looking for, feel free to contact our team. We'll be happy to guide you in selecting the right products and solutions for your child, clinic, school, or institution.
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